- How do I sign and submit my Student Responsibility Agreement?
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Watch a self help video here.
- How do I make my payments?
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Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here
- Who do I contact for profile support?
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If you are experiencing technical issues in the Futuro Health Portal, please contact help@futurohealth.org
- How is my profile information used?
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Please visit our Privacy page to learn about Futuro Health’s Privacy Policy.
- How do I delete my Futuro Health profile?
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To delete your Futuro Health profile, send a request to help@futurohealth.org
- Should I complete the optional surveys in my profile?
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Optional surveys will help Futuro Health learn more about you. Completing these surveys help strengthen your profile and aid in determining which program is the best fit for you.
- Can I update my survey and assessment responses?
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Candidates are allowed to update their survey and responses if necessary. We encourage students to select the responses that truly depict their current skill level and background on the first attempt. However, we understand that circumstances may change calling for the survey(s) to be updated.
Candidates can view and update their survey responses by selecting the “Skills & Assessments” option on the portal home page.
Updating Survey Responses, step-by-step guide: Watch Video
- How do I update my email address?
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There are two ways to update your email address in the Futuro Health portal. Begin by selecting the “My profile” icon in the upper right-hand corner. On this page you can select “Verify E-mail” or “Update Profile Information”. On each page you will see an option to update your email address. Once you have entered your desired email you will select “Update E-mail Address”.
Updating E-mail Address, step-by-step guide: Watch Video
- What is Futuro Health?
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Futuro Health is a nonprofit organization that will help meet the growing demand for allied health care workers in California by recruiting and training 10,000 people by 2024. The organization is a joint commitment by Kaiser Permanente and SEIU-United Healthcare Workers West (SEIU-UHW).
- Why was this program created?
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On November 1, 2019, Kaiser Permanente and the Coalition of Kaiser Permanente Unions established a four-year collective bargaining agreement that runs through September 30, 2023. Following ratification of this new labor agreement, Futuro Health was established by Kaiser Permanente and SEIU-UHW to improve the health and wealth of communities by investing in allied health education and skills training and retraining.
- Who leads Futuro Health?
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Futuro Health’s executive leadership and Board of Directors includes trailblazers from health care, education and labor.
Van Ton-Quinlivan, Futuro Health’s chief executive officer, is a nationally recognized thought leader in workforce development with a proven record for guiding and implementing large organizational change while fostering a culture of innovation and collaboration. Her distinguished career spans the public, private and non-profit sectors.
- Who does the program serve?
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Currently, the program serves people in California. The shortage of health care workers is most severe in California, with approximately 500,000 positions needing to be filled across all of health care by 2024. Although the initial focus will be on California, Futuro Health’s footprint will eventually include other states.
- Who is eligible to apply for the program?
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Eligibility will depend on the recruitment criteria set by each education pathway and tailored to the career. Additional criteria will be established should there be more qualified candidates than space.
- How do I apply? When will recruitment begin?
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Those who are interested in health care careers are invited to subscribe to the mailing list. Subscribers will also be notified when recruiting opens.
- How is this program different from staffing agencies that place workers in health care settings?
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Futuro Health recognizes that health care providers must be able to adapt to the needs of their industry and hence they use staffing agencies to source workers. Futuro Health is a new education-to-work model intent on bringing resources at scale to help students and workers keep pace with their industry. Futuro Health supports candidates through career exploration and coaching, education financing, and targeted education-to-work pathways towards their credential or licensure attainment. Futuro Health will grow a quality workforce valued by any staffing agency.
- How soon will the first participants be ready for job placement?
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Timing depends on the pacing of the student and which education pathway they are on. Some education pathways average 3-6 months while others take 18-24 months. Once accepted as a student, participants are encouraged to move through their curricular pathway as fast as they are able to obtain their industry-valued credential/license and be ready for the job placement process.
- Will these newly trained workers only be hired by Kaiser Permanente?
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Participation with Futuro Health is not a guarantee of employment with Kaiser Permanente or any other health care provider. However, those who complete a pathway will be supported to gain employment and are expected to work for multiple years in order to practice their skills.
- How is this program being funded? How long will it operate?
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As part of a labor agreement reached in October of 2019 between Kaiser Permanente and SEIU-UHW, Futuro Health was established with an initial $130 million commitment. Futuro Health will use the $130 million to deliver a new education-to-work model that supports candidates through career exploration and coaching, education financing, and targeted education-to-work pathways towards their credential or licensure attainment. Based on the success of the program, it could continue beyond 2024 with additional investors.
- Why should someone get training through Futuro Health rather than a community college?
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Given the enormity of the allied health workforce shortage, Futuro Health will complement, not replace, the efforts of community colleges. Community colleges offer excellent allied health training programs at affordable prices. Futuro Health will work with accredited higher education institutions like Western Governors University and others to expand the number of skilled workers being produced for in-demand occupations. Additional partnerships are in the work, including ones with community colleges and other entities.
- Why should health providers partner with or recruit through Futuro Health?
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Futuro Health addresses the skills gap among health care workers and trains people for the jobs that employers need to fill. Futuro Health will partner with accredited institutions to provide education pathways to ensure students build their technical skills. In addition, experienced health care workers will coach and mentor Futuro Health students during the learning process and help them practice the ‘people’ skills especially important to the future of care.
- Can I take the MA program through Futuro Health if I’ve already completed a Medical Assistant program elsewhere?
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Candidates that have previously completed a medical assistant program from an accredited education provider are not eligible to participate in the Futuro Health Medical Assistant program.
- I am an LVN from out of state. Can I take the Pandemic Readiness for LVN/LPNs course?
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Yes. During enrollment the drop down menu defaults to the state of California. Please use the drop down to select your state of residence.
- Who is eligible for the COVID-19 READINESS for Healthcare Workers and First Responders course?
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This course is designed to offer healthcare workers – including unit clerks, certified nursing assistants, medical assistants, EKG technicians, patient care technicians, lab assistants, surgical technicians, phlebotomists, first responders, and non-direct care professionals (environmental technicians, transporters, cashiers, receptionists) — with the added skills and competencies to assist with COVID-19 screening in a safe and effective manner.
- Who is eligible for the PANDEMIC READINESS for LVN/LPNs course?
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The pre-requisite for this course is that you must be an LVN with a valid license.
- Am I required to complete any courses prior to enrollment in the Care Coordinator program?
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There are no pre-requisite courses for the program.
- Is there an education and/or age requirement to apply to the Medical Assistant Program?
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Applicants must be 18 years or older with a high school diploma or GED by summer 2020, reside in California and be eligible to work in the United States.
- Will I need to pass a drug test?
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You should expect that our educational partners will require you to pass a drug test before starting school or sometime during your educational journey, and that all employers will require you to pass a drug test before starting work.
- Who is eligible to apply for the program?
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Eligibility will depend on the recruitment criteria set by each education pathway and tailored to the career. Additional criteria will be established should there be more qualified candidates than space.
- What programs and courses does Futuro Health offer?
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Please visit the Futuro Health training catalog for the current list of program and course offerings.
- I have questions about a program or the enrollment process. Who do I contact?
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If you have questions about a program or the enrollment process, please contact help@futurohealth.org.
- When will I be admitted to the Medical Assistant Program?
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Futuro Health is committed to placing up to 1000 candidates from across California into medical assistant programs this year. We have identified a wide variety of top-notch education partners across the state that offer high quality programs, including Bay Area Medical Academy, MTI College, Pima Medical Institute, Merced College, Santa Barbara Community College, Western Governor’s University, Concorde Career Colleges, Inc. and North-West College. Each school will offer coursework online with required in-person skills labs and externships.
We operate on a rolling admissions basis, which means there are start dates at each school throughout the year. Some programs start monthly, while others start at the beginning of a semester. Here is how our admissions process works:
– We evaluate your application against all program requirements
– We match you with an education partner close to your home that has space available
– We ensure there are lab space and externship opportunities available within commuting distance of your home
As courses you are eligible for become available, you will be contacted by a Futuro Health Navigator by email and/or phone who will walk you through the next steps to complete your enrollment. It will be important that you respond to them promptly to ensure you don’t miss out on this unique opportunity.
- Will I receive CEs for participating in the Pandemic Readiness or COVID-19 Readiness courses?
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We are unable to offer continuing education units (CEUs) as we are not a BRN provider. Digital badges will be awarded upon successful completion of modules and courses.
- How long does it take to complete the COVID-19 READINESS for Healthcare Workers and First Responders course?
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This course is currently under development. Time to complete is currently unknown.
- How long will it take to complete the PANDEMIC READINESS for LVN/LPNs Course?
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The Pandemic Readiness Course for LVN/LPNs is self-paced and fully online. There is no required timeline for completion. The training developed by Pima Medical Institute consists of 5 subject. All five subjects are estimated to take a total of 5-6 hours to complete.
- How long is the Medical Assistant Program?
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The coursework of the Medical Assistant Program is designed to be completed in 8-11 months depending on the education provider. The program also includes hands-on learning through the clinical/externship experience, which accounts for 4-6 weeks.
- Will I need a computer and internet access to take the program?
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Yes, all students will need regular access to a computer and high-speed internet. Your computer will need at least a 2GHz processor or faster, 4 GB RAM or more, built-in or external speakers, USB 2.0 port or adaptor, a webcam supported operating system, Windows 7 or higher, or MacOS Sierra 10.12 or higher.
- How do I make my payments?
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Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here
- What is the cost for the Medical Assistant program?
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In recognition of the impact of the pandemic on our communities, Futuro Health is waiving tuition for all programs and courses in 2020. Futuro Health reserves the right to change or update this practice at any time.
Specific to those accepted into the Medical Assistant Program, tuition will be waived — for the program itself as well as pre-requisites including the Jump Start courses and English Readiness for Allied Health — as long as the student begins his/her educational journey in 2020.
Students should expect to pay a non-refundable registration fee and a $20 per month membership for education and training as part of the application process, unless specifically waived for current SEIU-UHW members or otherwise.
Student can expect some minimal out-of-pocket cost associated with the application and enrollment process, e.g., background check, drug screen, and others.
A summary of the cost to the student is as follow:
- One-time Futuro Health enrollment fee(s): $50 application fee for the Jump Start pre-requisite courses to Medical Assistant Program; $100 application fee for the Medical Assistant Program.
- Membership fee for education and training: $20 per month for access to a statewide network of healthcare workers who will advise you about your career and studies.
- One-time background check and drug screen, which is required for those enrolling in clinical programs: $77-$119.
- Immunizations: Up-to-date immunizations are required for those enrolling in clinical programs. Some healthcare providers require payment for immunizations while for others these fees may be covered by insurance.
- What is the cost of the Human Touch Healthcare course?
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The course is free to those enrolled in a Medical Assistant Program.
- What is the cost of the Care Coordinator Program to students?
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The cost of the program is $3000 and is waived for 2020
Registration fee: $100 which is nonrefundable
Monthly membership for education and training: $20
- What is the cost of the Health IT Specialist program to students?
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The Cost of the program is $335 and is being waived for 2020.
Non-refundable registration fee: $100 per program
Monthly membership for education and training: $20/month
Note: This membership is waived for SEIU-UHW members.
- What is the student cost for the English Readiness for Allied Health course?
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The out-pocket student cost for the English for Allied Health course for the year 2020 is as follows:
- Monthly membership for education and training: $20/month
Please note that there are additional costs associated with this courses that are waived for the year 2020. For more details visit our FAQ page and select the “Cost” tab.
