FAQs

How do I sign and submit my Student Responsibility Agreement?

Watch a self help video here.

How do I make my payments?

Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here

Who do I contact for profile support?

If you are experiencing technical issues in the Futuro Health Portal, please contact help@futurohealth.org

How is my profile information used?

Please visit our Privacy page to learn about Futuro Health’s Privacy Policy.

How do I delete my Futuro Health profile?

To delete your Futuro Health profile, send a request to help@futurohealth.org

Should I complete the optional surveys in my profile?

Optional surveys will help Futuro Health learn more about you. Completing these surveys help strengthen your profile and aid in determining which program is the best fit for you.

Can I update my survey and assessment responses?

Candidates are allowed to update their survey and responses if necessary. We encourage students to select the responses that truly depict their current skill level and background on the first attempt. However, we understand that circumstances may change calling for the survey(s) to be updated.

Candidates can view and update their survey responses by selecting the “Skills & Assessments” option on the portal home page.

Updating Survey Responses, step-by-step guide: Watch Video

How do I update my email address?

There are two ways to update your email address in the Futuro Health portal. Begin by selecting the “My profile” icon in the upper right-hand corner. On this page you can select “Verify E-mail” or “Update Profile Information”. On each page you will see an option to update your email address. Once you have entered your desired email you will select “Update E-mail Address”.

Updating E-mail Address, step-by-step guide: Watch Video

What is Futuro Health?

Futuro Health is a nonprofit organization that will help meet the growing demand for allied health care workers in California by recruiting and training 10,000 people by 2024. The organization is a joint commitment by Kaiser Permanente and SEIU-United Healthcare Workers West (SEIU-UHW).

Why was this program created?

On November 1, 2019, Kaiser Permanente and the Coalition of Kaiser Permanente Unions established a four-year collective bargaining agreement that runs through September 30, 2023. Following ratification of this new labor agreement, Futuro Health was established by Kaiser Permanente and SEIU-UHW to improve the health and wealth of communities by investing in allied health education and skills training and retraining.

Who leads Futuro Health?

Futuro Health’s executive leadership and Board of Directors includes trailblazers from health care, education and labor.

Van Ton-Quinlivan, Futuro Health’s chief executive officer, is a nationally recognized thought leader in workforce development with a proven record for guiding and implementing large organizational change while fostering a culture of innovation and collaboration. Her distinguished career spans the public, private and non-profit sectors.

Who does the program serve?

Currently, the program serves people in California. The shortage of health care workers is most severe in California, with approximately 500,000 positions needing to be filled across all of health care by 2024. Although the initial focus will be on California, Futuro Health’s footprint will eventually include other states.

Who is eligible to apply for the program?

Eligibility will depend on the recruitment criteria set by each education pathway and tailored to the career. Additional criteria will be established should there be more qualified candidates than space.

How do I apply? When will recruitment begin?

Those who are interested in health care careers are invited to subscribe to the mailing list. Subscribers will also be notified when recruiting opens.

How is this program different from staffing agencies that place workers in health care settings?

Futuro Health recognizes that health care providers must be able to adapt to the needs of their industry and hence they use staffing agencies to source workers. Futuro Health is a new education-to-work model intent on bringing resources at scale to help students and workers keep pace with their industry. Futuro Health supports candidates through career exploration and coaching, education financing, and targeted education-to-work pathways towards their credential or licensure attainment. Futuro Health will grow a quality workforce valued by any staffing agency.

How soon will the first participants be ready for job placement?

Timing depends on the pacing of the student and which education pathway they are on. Some education pathways average 3-6 months while others take 18-24 months. Once accepted as a student, participants are encouraged to move through their curricular pathway as fast as they are able to obtain their industry-valued credential/license and be ready for the job placement process.

Will these newly trained workers only be hired by Kaiser Permanente?

Participation with Futuro Health is not a guarantee of employment with Kaiser Permanente or any other health care provider. However, those who complete a pathway will be supported to gain employment and are expected to work for multiple years in order to practice their skills.

How is this program being funded? How long will it operate?

As part of a labor agreement reached in October of 2019 between Kaiser Permanente and SEIU-UHW, Futuro Health was established with an initial $130 million commitment. Futuro Health will use the $130 million to deliver a new education-to-work model that supports candidates through career exploration and coaching, education financing, and targeted education-to-work pathways towards their credential or licensure attainment. Based on the success of the program, it could continue beyond 2024 with additional investors.

Why should someone get training through Futuro Health rather than a community college?

Given the enormity of the allied health workforce shortage, Futuro Health will complement, not replace, the efforts of community colleges. Community colleges offer excellent allied health training programs at affordable prices. Futuro Health will work with accredited higher education institutions like Western Governors University and others to expand the number of skilled workers being produced for in-demand occupations. Additional partnerships are in the work, including ones with community colleges and other entities.

Why should health providers partner with or recruit through Futuro Health?

Futuro Health addresses the skills gap among health care workers and trains people for the jobs that employers need to fill. Futuro Health will partner with accredited institutions to provide education pathways to ensure students build their technical skills. In addition, experienced health care workers will coach and mentor Futuro Health students during the learning process and help them practice the ‘people’ skills especially important to the future of care.

What if I don’t complete all enrollment steps required at my school?

If you fail to complete all enrollment steps as outlined with your selected school by the due dates, you will be eligible to restart with that school one additional time only. If you fail to complete all enrollment steps by the required due dates during your second attempt, you will be ineligible to move forward at Futuro Health.

Can I take the MA program through Futuro Health if I’ve already completed a Medical Assistant program elsewhere?

Candidates that have previously completed a medical assistant program from an accredited education provider are not eligible to participate in the Futuro Health Medical Assistant program.

I am an LVN from out of state. Can I take the Pandemic Readiness for LVN/LPNs course?

Yes. During enrollment the drop down menu defaults to the state of California. Please use the drop down to select your state of residence.

Who is eligible for the COVID-19 READINESS for Healthcare Workers and First Responders course?

This course is designed to offer healthcare workers – including unit clerks, certified nursing assistants, medical assistants, EKG technicians, patient care technicians, lab assistants, surgical technicians, phlebotomists, first responders, and non-direct care professionals (environmental technicians, transporters, cashiers, receptionists) — with the added skills and competencies to assist with COVID-19 screening in a safe and effective manner.

Who is eligible for the PANDEMIC READINESS for LVN/LPNs course?

The pre-requisite for this course is that you must be an LVN with a valid license.

Am I required to complete any courses prior to enrollment in the Care Coordinator program?

There are no pre-requisite courses for the program.

Is there an education and/or age requirement to apply to the Medical Assistant Program?

Applicants must be 18 years or older with a high school diploma or GED by summer 2020, reside in California and be eligible to work in the United States.

Will I need to pass a drug test?

You should expect that our educational partners will require you to pass a drug test before starting school or sometime during your educational journey, and that all employers will require you to pass a drug test before starting work.

Who is eligible to apply for the program?

Eligibility will depend on the recruitment criteria set by each education pathway and tailored to the career. Additional criteria will be established should there be more qualified candidates than space.

What if I don’t complete all enrollment steps required at my school?

If you fail to complete all enrollment steps as outlined with your selected school by the due dates, you will be eligible to restart with that school one additional time only. If you fail to complete all enrollment steps by the required due dates during your second attempt, you will be ineligible to move forward at Futuro Health.

What programs and courses does Futuro Health offer?

Please visit the Futuro Health training catalog for the current list of program and course offerings.

I have questions about a program or the enrollment process. Who do I contact?

If you have questions about a program or the enrollment process, please contact help@futurohealth.org.

When will I be admitted to the Medical Assistant Program?

Futuro Health is committed to placing up to 1000 candidates from across California into medical assistant programs this year. We have identified a wide variety of top-notch education partners across the state that offer high quality programs, including Bay Area Medical Academy, MTI College, Pima Medical Institute, Merced College, Santa Barbara Community College, Western Governor’s University, Concorde Career Colleges, Inc. and North-West College. Each school will offer coursework online with required in-person skills labs and externships.

We operate on a rolling admissions basis, which means there are start dates at each school throughout the year. Some programs start monthly, while others start at the beginning of a semester. Here is how our admissions process works:
– We evaluate your application against all program requirements
– We match you with an education partner close to your home that has space available
– We ensure there are lab space and externship opportunities available within commuting distance of your home

As courses you are eligible for become available, you will be contacted by a Futuro Health Navigator by email and/or phone who will walk you through the next steps to complete your enrollment. It will be important that you respond to them promptly to ensure you don’t miss out on this unique opportunity.

Will I receive CEs for participating in the Pandemic Readiness or COVID-19 Readiness courses?

We are unable to offer continuing education units (CEUs) as we are not a BRN provider. Digital badges will be awarded upon successful completion of modules and courses.

How long does it take to complete the COVID-19 READINESS for Healthcare Workers and First Responders course?

This course is currently under development. Time to complete is currently unknown.

How long will it take to complete the PANDEMIC READINESS for LVN/LPNs Course?

The Pandemic Readiness Course for LVN/LPNs is self-paced and fully online. There is no required timeline for completion. The training developed by Pima Medical Institute consists of 5 subject. All five subjects are estimated to take a total of 5-6 hours to complete.

How long is the Medical Assistant Program?

The coursework of the Medical Assistant Program is designed to be completed in 8-11 months depending on the education provider. The program also includes hands-on learning through the clinical/externship experience, which accounts for 4-6 weeks.

Will I need a computer and internet access to take the program?

Yes, all students will need regular access to a computer and high-speed internet. Your computer will need at least a 2GHz processor or faster, 4 GB RAM or more, built-in or external speakers, USB 2.0 port or adaptor, a webcam supported operating system, Windows 7 or higher, or MacOS Sierra 10.12 or higher.

How do I sign and submit my Student Responsibility Agreement?

Watch a self help video here.

How do I make my payments?

Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here

Will I have support during the English Readiness program?

Futuro Health has success coaches available to guide you along your educational journey. Learn More.

How do I make my payments?

Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here

What is the cost for the Medical Assistant program?

In recognition of the impact of the pandemic on our communities, Futuro Health is waiving tuition for all programs and courses in 2020. Futuro Health reserves the right to change or update this practice at any time.

Specific to those accepted into the Medical Assistant Program, tuition will be waived — for the program itself as well as pre-requisites including the Jump Start courses and English Readiness for Allied Health — as long as the student begins his/her educational journey in 2020.

Students should expect to pay a non-refundable registration fee and a $20 per month membership for education and training as part of the application process, unless specifically waived for current SEIU-UHW members or otherwise.

Student can expect some minimal out-of-pocket cost associated with the application and enrollment process, e.g., background check, drug screen, and others.

A summary of the cost to the student is as follow:

One-time Futuro Health enrollment fee(s): $50 application fee for the Jump Start pre-requisite courses to Medical Assistant Program; $100 application fee for the Medical Assistant Program.
Membership fee for education and training: $20 per month for access to a statewide network of healthcare workers who will advise you about your career and studies.
One-time background check and drug screen, which is required for those enrolling in clinical programs: $77-$119.
Immunizations: Up-to-date immunizations are required for those enrolling in clinical programs. Some healthcare providers require payment for immunizations while for others these fees may be covered by insurance.

What is the cost of the Human Touch Healthcare course?

The course is free to those enrolled in a Medical Assistant Program.

What is the cost of the Care Coordinator Program to students?

The cost of the program is $3000 and is waived for 2020

Registration fee: $100 which is nonrefundable

Monthly membership for education and training: $20

What is the cost of the Health IT Specialist program to students?

The Cost of the program is $335 and is being waived for 2020.

Non-refundable registration fee: $100 per program

Monthly membership for education and training: $20/month

Note: This membership is waived for SEIU-UHW members.

What is the student cost for the English Readiness for Allied Health course?

The out-pocket student cost for the English for Allied Health course for the year 2020 is as follows:

Monthly membership for education and training: $20/month

Please note that there are additional costs associated with this courses that are waived for the year 2020. For more details visit our FAQ page and select the “Cost” tab.

How do I sign and submit my Student Responsibility Agreement?

Watch a self help video here.

How do I make my payments?

Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here

I have questions about a program or the enrollment process. Who do I contact?

If you have questions about a program or the enrollment process, please contact help@futurohealth.org.

What are the minimum qualifications for the Telehealth Program?

Applicants must be 18 years or older with a high school diploma or GED by summer 2020
Reside in California and be eligible to work in the United States.
Access to a reliable computer and internet
UHW referral
Licensed Vocational Nurse or Licensed Practical Nurse with 3 years of experience as an LVN/LPN
Medical Assistant with 3 years of experience as a MA and a letter from your supervisor stating your years of experience and a recommendation to take the Advanced Telehealth Certificate program
Healthcare Credential for other healthcare discipline

How must time must I devote each week to the telehealth program?

A minimum of 3 hours per week is required.

Are their required prerequisites for the Telehealth program?

Basic computer skills are required.

Are there continuing education credits associated with the Telehealth program?

There are 4.5 CEU’s (45 contact hours) associated with this program.

How is the telehealth course administered?

100% online

Is this an accredited program?

This program is accredited by the Middle States Commission on Higher Education Accreditation.

Who will administer the telehealth program?

This program will be administered through University of Delaware.

Who should participate in the Telehealth Program?

Nurse Practitioners
Registered Nurses
Licensed Vocational Nurses
Medical Assistants
Certified Nursing Assistants
Social Workers
Respiratory Therapists

What is the difference between Telehealth and Telemedicine?

Telemedicine refers specifically to remote clinical services, while telehealth can refer to remote non-clinical services, such as provider training, administrative meetings, and continuing medical education, in addition to clinical services.

What is Telehealth?

Telehealth is the distribution of healthcare services and information through electronic information and telecommunication technologies. It allows long-distance patient and medical provider contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.

How do I sign and submit my Student Responsibility Agreement?

Watch a self help video here.

How do I make my payments?

Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here

Will I need to pass a drug test for the Care Coordinator Program?

All employers will require you to pass a drug test before starting employment.

How many hours a week will I need to study for the Care Coordinator Program?

To be most successful in the Care Coordinator Program we recommend 3-4 hours per day of study.

What are the preferred qualifications for the Care Coordinator Program?

Strong attention to detail
Be referred by a member of SEIU-UHW who is in good standing (if you are not already a member of SEIU-UHW)
Bilingual candidates are encouraged to apply

What are the minimum qualifications for the Care Coordinator Program?

Have 3+ years of experience in your current/recent health role and a valid healthcare license or credential.  Example roles that can benefit from this upskilling include:
LVNs or MAs, LVN leads or trainers, MA lead or trainers, counselors, social workers, physical therapists, occupational therapists, speech therapists, respiratory therapists, optometry techs, pharmacy techs, dieticians/nutritionists, dental hygienist, community health worker, and other clinical roles with responsibility for coordinating or administering healthcare

The ability to work in the U.S
Be a California resident
Have no felony conviction on record
Be computer and internet proficient
Have home access to reliable high-speed internet
Have a working computer less than 7 years old
Be willing to commit 3-4 hours per day (estimated at 20+ hours per week) of study time
Be willing to certify High School Diploma/GED and Healthcare credential

What is the cost of the Care Coordinator Program to students?

The cost of the program is $3000 and is waived for 2020

Registration fee: $100 which is nonrefundable

Monthly membership for education and training: $20

I have questions about a program or the enrollment process. Who do I contact?

If you have questions about a program or the enrollment process, please contact help@futurohealth.org.

How long is the Care Coordinator Program?

Students typically complete their coursework in 6 months but have up to 12 months to complete the course if necessary.

Are Care Coordinator classes offered online or in-person?

The Care Coordinator Program is offered on-line in an asynchronous format, self-directed learning .

Am I required to complete any courses prior to enrollment in the Care Coordinator program?

There are no pre-requisite courses for the program.

What is the career progression for a Care Coordinator?

Earning a certificate in the Care Coordinator Program is a great way to advance your career.  The coursework is transferable for academic credit if you are interested in pursuing a Bachelor of Science in Health Services Coordination. The certificate also provides flexible upskilling opportunities for existing Healthcare credentialed workers (see minimum qualifications).

Will I need a computer and internet access to take the program?

Yes, all students will need regular access to a computer and high-speed internet. Your computer will need at least a 2GHz processor or faster, 4 GB RAM or more, built-in or external speakers, USB 2.0 port or adaptor, a webcam supported operating system, Windows 7 or higher, or MacOS Sierra 10.12 or higher.

What is the role of SEIU-UHW?

Service Employees International Union-United Healthcare Workers West (SEIU-UHW) is doing outreach to scout and recruit candidates for Futuro Health. In addition, as you progress through your educational journey, you may be matched for mentorship with a SEIU-UHW member — someone who is already employed in the allied health field and can help you navigate your career. This is a unique benefit that sets Futuro Health apart and is intended to help you grown your professional network of employment opportunities. Learn More

Do I need to complete a Free Application for Federal Student Aid (FAFSA) form?

Students enrolling at Concorde Career College will need to complete a FAFSA form. If there are extraordinary circumstances where a student is unable to complete the form, the student is required to submit an appeal to their Futuro Health navigator for review by Futuro Health. Students will be notified by Futuro Health if their appeal was granted. If the appeal is denied, students will have the option of being geolocated to another education provider.

How do I sign and submit my Student Responsibility Agreement?

Watch a self help video here.

How do I make my payments?

Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here

Who do I contact for profile support?

If you are experiencing technical issues in the Futuro Health Portal, please contact help@futurohealth.org

How is my profile information used?

Please visit our Privacy page to learn about Futuro Health’s Privacy Policy.

How do I delete my Futuro Health profile?

To delete your Futuro Health profile, send a request to help@futurohealth.org

Can I update my survey and assessment responses?

Candidates are allowed to update their survey and responses if necessary. We encourage students to select the responses that truly depict their current skill level and background on the first attempt. However, we understand that circumstances may change calling for the survey(s) to be updated.

Candidates can view and update their survey responses by selecting the “Skills & Assessments” option on the portal home page.

Updating Survey Responses, step-by-step guide: Watch Video

How do I update my email address?

There are two ways to update your email address in the Futuro Health portal. Begin by selecting the “My profile” icon in the upper right-hand corner. On this page you can select “Verify E-mail” or “Update Profile Information”. On each page you will see an option to update your email address. Once you have entered your desired email you will select “Update E-mail Address”.

Updating E-mail Address, step-by-step guide: Watch Video

Can I update my profile information?

Profile information such as your name, address, and phone number can be updated in the Futuro Health portal by selecting the “My profile” icon in the upper right-hand corner.

I have questions about a program or the enrollment process. Who do I contact?

If you have questions about a program or the enrollment process, please contact help@futurohealth.org.

What is the student cost for the English Readiness for Allied Health course?

The out-pocket student cost for the English for Allied Health course for the year 2020 is as follows:

Monthly membership for education and training: $20/month

Please note that there are additional costs associated with this courses that are waived for the year 2020. For more details visit our FAQ page and select the “Cost” tab.

Is the English Readiness for Allied Health course online or in-person?

The English Readiness for Allied Health course is 100% online.

Am I required to take the prerequisite English for Allied Health course?

Candidate must complete evaluation of language skills when developing their student profile. There are no academic prerequisites required

When do I take the prerequisite English for Allied Health course?

If you meet the eligibility criteria, these courses will be offered to you before you enroll in any of the Futuro Health Allied Health programs.

How long will it take for me to complete the English Readiness course?

This is a self-paced course that can take between three and six months to complete.

Will I need a computer and internet access to take the program?

Yes, all students will need regular access to a computer and high-speed internet. Your computer will need at least a 2GHz processor or faster, 4 GB RAM or more, built-in or external speakers, USB 2.0 port or adaptor, a webcam supported operating system, Windows 7 or higher, or MacOS Sierra 10.12 or higher.

Will I have support during the English Readiness program?

Futuro Health has success coaches available to guide you along your educational journey. Learn More.

How do I sign and submit my Student Responsibility Agreement?

Watch a self help video here.

How do I make my payments?

Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here

Once receiving the Comp TIA A+ certification will this certification allow you to work in other countries behinds the USA (for example Canada and or the United Kingdom)?

Yes, CompTIA is an international vendor-neutral credential that validates skill and competency of professionals from entry-level to expert. This certification covers knowledge required for IT technical professional, risk analyst to deploy and support healthcare IT systems, cryptography, configuring and operating basic network infrastructure, and much more.

Over one million CompTIA A+ certificates have been awarded thus far, and CompTIA A+ and CompTIA Network+ qualifications are recognized by employers worldwide.

Does the Health IT program consist of any Zoom instructional classes?

The Health IT Specialist program is offered through Coursera and will be completed via their online platform.

How many times can you take the Comp TIA A+ certification exam if you don’t pass the first time?

Futuro Health will only sponsor a candidate to take the Comp TIA A+ certification exam once. If the exam is failed on the first attempt the candidate will need to pay for the exam out of pocket if they wish to receive their certification.

What is the Comp TIA A+ certification exam?

The CompTIA A+ certification has been described as an “entry-level rite of passage for IT technicians,” and for a good reason. This certification is designed for folks seeking a career as a help desk, support, service center or networking technician. Once achieved, Comp TIA A+ certification mut be maintained as certification will expire every 3 years. Continuing education units will be required to recertify.

The certification exam is included in the Health IT Specialist program cost. Please review the Student Cost section of the Health IT Specialist catalog page for more information here.

How many hours a week will I need to study during the Health IT program?

Students will need to log on to the course weekly and the average study time is 3 hours per day.

Will I need a computer and internet access to take the Health IT program?

Yes, all students will need regular access to a computer and high-speed internet. Your computer will need at least a 2GHz processor or faster, 4 GB RAM or more, built-in or external speakers, USB 2.0 port or adaptor, a webcam supported operating system, Windows 7 or higher, or MacOS Sierra 10.12 or higher.

What are the certificate exam requirements for the Health IT Program?

Once the course is passed, the student will receive Google IT Support certificate and will be eligible to take the Comp TIA A+ Certification exam.

The Comp- TIA A+ Google Certification consists of two exams. Exam 1 content is spread across 5 different domains and each domain is weighted differently. They include:

Mobile Devices 14%
Networking 20%
Hardware 27%
Virtualization and Cloud Computing 12%
Hardware and Network Troubleshooting 27%

Exam 2 content) covers 4 different domains and each domain is also weighted differently. They include:

Operating Systems 27%
Security 24%
Software Troubleshooting 26%
Operational Procedures 23%

Am I required to complete any courses prior to applying for the Health IT Program?

There are no courses that need to be completed prior to enrollment in the Program.

Are Health IT classes offered online or in-person?

The Health IT Specialist program is 100% online, asynchronous format with self-directed learning.

How long is the Health IT Program?

The length of the program is 5-7 months.

What are the preferred qualifications for the Health IT Specialist program?

Attention to detail, organized
Problem solving capabilities
Experience setting up a home network
Experience installing computer hardware
Experience installing computer software
Experience helping people fix technology related issues
Experience with operating systems:
- Microsoft Windows
- Linux
- MAC OS
- Android/iOS
Bilingual candidates are encouraged to apply
Be referred by a member of SEIU-UHW who is in good standing (if you are not already a member of SEIU-UHW.

What are the minimum qualifications for the Health IT Specialist program?

18 years of age or older
Have the ability to work in the U.S.
Be a California resident
Have no felony conviction on record
High school diploma or GED certificate
Be computer and internet proficient
Have home access to reliable high-speed internet
Have a working computer less than 7 years old
Be willing to commit 3 hours per day (estimated at 15 hours per week) of study time

What is the cost of the Health IT Specialist program to students?

The Cost of the program is $335 and is being waived for 2020.

Non-refundable registration fee: $100 per program

Monthly membership for education and training: $20/month

Note: This membership is waived for SEIU-UHW members.

I have questions about a program or the enrollment process. Who do I contact?

If you have questions about a program or the enrollment process, please contact help@futurohealth.org.

When will I be able to take the Health IT Program?

The program will begin on 11/16/2020 with monthly start dates to follow.

What will I learn in the Health IT Program?

The learning outcomes for the Health IT specialist area as follows:

After completing the Health IT Specialist program, you will be able to:

Demonstrate an understanding of the healthcare system as it related to IT support
Describe the common roles played by IT support staff in healthcare
Identify at least 5 different healthcare settings in with IT support staff work
List the common tools and technologies used in healthcare delivery
Identify the types of healthcare professionals you will be supporting
Ensure timely issue resolution and escalations including the deployment, configuration, maintenance, and repair support for connectivity, access, application/service, operating system, and related hardware requests within established standards and guidelines
Interact with numerous technology platforms and solutions in a diverse client environment
Maintain logical and physical networks containing HPE, Dell, VMware, Meraki, and APC devices
Provide support of Microsoft products that include AD account management, Office 365 products, Office Suite, and Microsoft Teams
Analyze infrastructure monitoring alerts and takes corrective actions, as necessary
Ensure that monitoring alert response and completion times are minimized
Work with Client associated vendors to resolve technical issues with supported hardware and applications on Network Administration, Hardware Support, and Connectivity
Implement established project plans within a team
Deploy technology in a server room
Determine technical solutions for business needs based on End User requests while onsite
Support the hardware and software tools for end users in a healthcare system including workstation equipment, windows operating systems, software applications, printers, peripheral devices, tablets, mobile phones, clinical bar code readers, electronic signature devices, cameras, network devices
Prepare IT individuals that will stand out in the Health IT application process

What are some career opportunities for a Health IT Specialist?

IT Help Desk Technician, Service Desk Agent

What is the role of SEIU-UHW?

Service Employees International Union-United Healthcare Workers West (SEIU-UHW) is doing outreach to scout and recruit candidates for Futuro Health. In addition, as you progress through your educational journey, you may be matched for mentorship with a SEIU-UHW member — someone who is already employed in the allied health field and can help you navigate your career. This is a unique benefit that sets Futuro Health apart and is intended to help you grown your professional network of employment opportunities. Learn More

Is there student support during the Human Touch Healthcare course?

Student support will be available to students through their Futuro Health Navigator.

How many hours a week will I need to study during the Human Touch Healthcare course?

Students will spend 90 minutes per week completing the coursework.

Is there a credential awarded for the Human Touch Healthcare course?

Digital badges will be awarded for each of the six competencies with an end-of course digital badge for program completion.

What are the preferred qualifications for the Human Touch Healthcare course?

There are no preferred qualifications.

Am I required to complete any courses prior to enrollment in the Human Touch Healthcare course?

There are no prerequisites required for this course.

Is the Human Touch Healthcare course offered online?

The course is online, self-directed (asynchronous) and live (synchronous) learning that includes web-based modules, immersive learning activities, videos, self-reflection, and interactive live cohort-based learning sessions.

How long is the Human Touch Healthcare course for Medical Assistants?

The course is 25 weeks during your enrollment inn the medical assistant program.

What is the cost of the Human Touch Healthcare course?

The course is free to those enrolled in a Medical Assistant Program.

What is the Human Touch Healthcare course?

The Human Touch Healthcare program is a self-paced (asynchronous) and instructor-led (synchronous) immersive training course that provides learners with the essential interpersonal skills to become an excellent allied health care professional. Through this course, participants will participate in interactive learning sessions, web-based content, videos demonstrations, journaling, assessments, and cohort-based live instruction that ensures transformative learning of each competency. The course includes the following competencies: (1) Empathy & Compassion in Healthcare, (2) Cultural Competence, (3) Effective Communication, (4) Emotional Intelligence, (5) Teamwork & Collaboration, and (6) Ethics & Integrity. Upon completion of each module, students will perform learning assessments and earn digital badges demonstrating mastery of each competency.

How do I sign and submit my Student Responsibility Agreement?

Watch a self help video here.

How do I make my payments?

Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here

What is the cost for the Medical Assistant program?

In recognition of the impact of the pandemic on our communities, Futuro Health is waiving tuition for all programs and courses in 2020. Futuro Health reserves the right to change or update this practice at any time.

Specific to those accepted into the Medical Assistant Program, tuition will be waived — for the program itself as well as pre-requisites including the Jump Start courses and English Readiness for Allied Health — as long as the student begins his/her educational journey in 2020.

Students should expect to pay a non-refundable registration fee and a $20 per month membership for education and training as part of the application process, unless specifically waived for current SEIU-UHW members or otherwise.

Student can expect some minimal out-of-pocket cost associated with the application and enrollment process, e.g., background check, drug screen, and others.

A summary of the cost to the student is as follow:

One-time Futuro Health enrollment fee(s): $50 application fee for the Jump Start pre-requisite courses to Medical Assistant Program; $100 application fee for the Medical Assistant Program.
Membership fee for education and training: $20 per month for access to a statewide network of healthcare workers who will advise you about your career and studies.
One-time background check and drug screen, which is required for those enrolling in clinical programs: $77-$119.
Immunizations: Up-to-date immunizations are required for those enrolling in clinical programs. Some healthcare providers require payment for immunizations while for others these fees may be covered by insurance.

Who do I contact for profile support?

If you are experiencing technical issues in the Futuro Health Portal, please contact help@futurohealth.org

How is my profile information used?

Please visit our Privacy page to learn about Futuro Health’s Privacy Policy.

How do I delete my Futuro Health profile?

To delete your Futuro Health profile, send a request to help@futurohealth.org

Should I complete the optional surveys in my profile?

Optional surveys will help Futuro Health learn more about you. Completing these surveys help strengthen your profile and aid in determining which program is the best fit for you.

Can I update my survey and assessment responses?

Candidates are allowed to update their survey and responses if necessary. We encourage students to select the responses that truly depict their current skill level and background on the first attempt. However, we understand that circumstances may change calling for the survey(s) to be updated.

Candidates can view and update their survey responses by selecting the “Skills & Assessments” option on the portal home page.

Updating Survey Responses, step-by-step guide: Watch Video

How do I update my email address?

There are two ways to update your email address in the Futuro Health portal. Begin by selecting the “My profile” icon in the upper right-hand corner. On this page you can select “Verify E-mail” or “Update Profile Information”. On each page you will see an option to update your email address. Once you have entered your desired email you will select “Update E-mail Address”.

Updating E-mail Address, step-by-step guide: Watch Video

Can I update my profile information?

Profile information such as your name, address, and phone number can be updated in the Futuro Health portal by selecting the “My profile” icon in the upper right-hand corner.

I have questions about a program or the enrollment process. Who do I contact?

If you have questions about a program or the enrollment process, please contact help@futurohealth.org.

Am I required to take Anatomy and Physiology to be eligible for the Medical Assistant Program?

Medical Assistant students are required to complete an introduction to Anatomy and Physiology for healthcare. If you have previously completed these courses, they must have been taken at an accredited college with a (C ) grade or better within the last 5 years. Candidates will be asked to provide a transcript at a later point.

Am I required to take a course in Medical Terminology to be eligible for the Medical Assistant Program?

Students must complete a course in medical terminology with a grade of “C” or better before being eligible for the Medical Assistant Programs. If you have previously completed this course and received a grade of “C” or better, you will not need to re-take this course. You will need to submit an unofficial transcript to prove course completion during the application process.

How long will it take to complete anatomy and physiology for healthcare providers?

Each course is 4 weeks long for a total of 8 weeks.

How long will it take to complete medical terminology?

4 weeks.

Can I take both of the Jump Start courses at the same time?

The courses are taken sequentially.

What if I do not pass my program or course?

Students who do not pass a program or course will not be eligible to retake the program or course. In addition, students who do not pass are ineligible to take future allied health programs or courses offered through Futuro Health.

Will I need a computer and internet access to take the program?

Yes, all students will need regular access to a computer and high-speed internet. Your computer will need at least a 2GHz processor or faster, 4 GB RAM or more, built-in or external speakers, USB 2.0 port or adaptor, a webcam supported operating system, Windows 7 or higher, or MacOS Sierra 10.12 or higher.

Will I need to pass a drug test?

You should expect that our educational partners will require you to pass a drug test before starting school or sometime during your educational journey, and that all employers will require you to pass a drug test before starting work.

How long do I have to wait after completing the Jump Start courses (medical terminology and Anatomy & Physiology) before being eligible to enroll in a medical assistant program?

Students participating in the Jump Start courses will need to wait approximately 30 days after completing their final Jump Start course before enrolling in their Medical Assisting program.*
*Students attending Western Governors University (WGU) will need to wait approximately 60 days after completing their final Jump Start course before enrolling in their Medical Assisting program.

Where will my externship take place?

Externships will be located within a reasonable comminuting distance.

How do I sign and submit my Student Responsibility Agreement?

Watch a self help video here.

How do I make my payments?

Payments are generally live 24-48 hours after selecting a program start date. You will receive an email alerting you that a payment is available. Watch a self help video on how to make your payments here

Can I take the MA program through Futuro Health if I’ve already completed a Medical Assistant program elsewhere?

Candidates that have previously completed a medical assistant program from an accredited education provider are not eligible to participate in the Futuro Health Medical Assistant program.

What is the cost for the Medical Assistant program?

In recognition of the impact of the pandemic on our communities, Futuro Health is waiving tuition for all programs and courses in 2020. Futuro Health reserves the right to change or update this practice at any time.

Specific to those accepted into the Medical Assistant Program, tuition will be waived — for the program itself as well as pre-requisites including the Jump Start courses and English Readiness for Allied Health — as long as the student begins his/her educational journey in 2020.

Students should expect to pay a non-refundable registration fee and a $20 per month membership for education and training as part of the application process, unless specifically waived for current SEIU-UHW members or otherwise.

Student can expect some minimal out-of-pocket cost associated with the application and enrollment process, e.g., background check, drug screen, and others.

A summary of the cost to the student is as follow:

One-time Futuro Health enrollment fee(s): $50 application fee for the Jump Start pre-requisite courses to Medical Assistant Program; $100 application fee for the Medical Assistant Program.
Membership fee for education and training: $20 per month for access to a statewide network of healthcare workers who will advise you about your career and studies.
One-time background check and drug screen, which is required for those enrolling in clinical programs: $77-$119.
Immunizations: Up-to-date immunizations are required for those enrolling in clinical programs. Some healthcare providers require payment for immunizations while for others these fees may be covered by insurance.

Who do I contact for profile support?

If you are experiencing technical issues in the Futuro Health Portal, please contact help@futurohealth.org

How is my profile information used?

Please visit our Privacy page to learn about Futuro Health’s Privacy Policy.

How do I delete my Futuro Health profile?

To delete your Futuro Health profile, send a request to help@futurohealth.org

Should I complete the optional surveys in my profile?

Optional surveys will help Futuro Health learn more about you. Completing these surveys help strengthen your profile and aid in determining which program is the best fit for you.

Can I update my survey and assessment responses?

Candidates are allowed to update their survey and responses if necessary. We encourage students to select the responses that truly depict their current skill level and background on the first attempt. However, we understand that circumstances may change calling for the survey(s) to be updated.

Candidates can view and update their survey responses by selecting the “Skills & Assessments” option on the portal home page.

Updating Survey Responses, step-by-step guide: Watch Video

How do I update my email address?

There are two ways to update your email address in the Futuro Health portal. Begin by selecting the “My profile” icon in the upper right-hand corner. On this page you can select “Verify E-mail” or “Update Profile Information”. On each page you will see an option to update your email address. Once you have entered your desired email you will select “Update E-mail Address”.

Updating E-mail Address, step-by-step guide: Watch Video

Can I update my profile information?

Profile information such as your name, address, and phone number can be updated in the Futuro Health portal by selecting the “My profile” icon in the upper right-hand corner.

I have questions about a program or the enrollment process. Who do I contact?

If you have questions about a program or the enrollment process, please contact help@futurohealth.org.

What are some career opportunities for a Medical Assistant?

As a medical assistant, there are many opportunities for you to advance in your career, including moving up into the following roles:

Lead medical assistant
Clinical office manager
Case management assistant
Medical assistant instructor
Medical records manager
Healthcare administration
Executive medical office secretary
Transcription supervisor
Licensed vocational nurse (LVN/LPN)
Registered nurse (RN)

What will I learn in the Medical Assistant Program?

The learning outcomes set for the Medical Assistant program include:

Skillfully perform and document routine clinical procedures according to current office protocol.
Perform and document routine administrative procedures according to current office protocol.
Collect, process, and test diagnostic specimens.
Maintain industry standards of quality control and safety principles in the workplace.
Uphold legal and ethical standards and confidentiality for patient privacy.
Effectively apply verbal, nonverbal, and written communication principles and skills in the workplace.
Demonstrate professionalism through acceptable attitude, organization and time-management skills, and attire.
Demonstrate an understanding of the course materials for successful completion of the Certified Medical Assistant (CMA) Exam to earn your professional certification.

When will I be admitted to the Medical Assistant Program?

Futuro Health is committed to placing up to 1000 candidates from across California into medical assistant programs this year. We have identified a wide variety of top-notch education partners across the state that offer high quality programs, including Bay Area Medical Academy, MTI College, Pima Medical Institute, Merced College, Santa Barbara Community College, Western Governor’s University, Concorde Career Colleges, Inc. and North-West College. Each school will offer coursework online with required in-person skills labs and externships.

We operate on a rolling admissions basis, which means there are start dates at each school throughout the year. Some programs start monthly, while others start at the beginning of a semester. Here is how our admissions process works:
– We evaluate your application against all program requirements
– We match you with an education partner close to your home that has space available
– We ensure there are lab space and externship opportunities available within commuting distance of your home

As courses you are eligible for become available, you will be contacted by a Futuro Health Navigator by email and/or phone who will walk you through the next steps to complete your enrollment. It will be important that you respond to them promptly to ensure you don’t miss out on this unique opportunity.

Is there an education and/or age requirement to apply to the Medical Assistant Program?

Applicants must be 18 years or older with a high school diploma or GED by summer 2020, reside in California and be eligible to work in the United States.

How long is the Medical Assistant Program?

The coursework of the Medical Assistant Program is designed to be completed in 8-11 months depending on the education provider. The program also includes hands-on learning through the clinical/externship experience, which accounts for 4-6 weeks.

Are Medical Assistant classes offered online or in-person?

The course work for the Medical Assistant program is an online hybrid including a weekly on campus laboratory. Some education providers offer an opportunity for on-campus course work.

Am I required to complete any courses prior to applying for the Medical Assistant Program?

Medical assistant students are required to complete two courses — an introduction to Anatomy and Physiology for healthcare and Medical Terminology. Anatomy and Physiology must have been taken at an accredited college with a (C ) grade or better within the last 5 years. Medical Terminology must have been taken any time in the past, from any institution, with a (C ) grade or better. Candidates will be asked to provide a transcript at a later point.

Futuro Health also provides English Readiness courses designed to prepare students for careers in allied health. Depending on your language skills, these courses may be helpful to you. While completing your profile in the Futuro Health Portal, if you indicated that English is not the primary language spoken in your home, you will be asked to complete a short set of questions to determine your eligibility for English Readiness.

What if I haven’t taken the prerequisite courses?

Learn more about our Jump Start Courses and English Readiness Courses.

What is the career progression for a Medical Assistant?

A career as a Medical Assistant is often a stepping-stone to other healthcare careers. With additional coursework, Certified Medical Assistants can move up the ladder to become a Care Coordinator, Licensed Vocational Nurse or Registered Nurse. If you prefer the administrative side of healthcare, you may seek to advance your career as an Office Manager.

What are the certificate exam requirements for the Medical Assistant Program?

After successfully completing the Medical Assistant Program, you will be required to take the Certified Medical Assistant (CMA) Certification Exam offered through the American Association of Medical Assistants (AAMA) or through the National Center for Competency Testing (NCCT), depending on your assigned education partner. Results of the certification exam offer proof to employers that you have achieved the highest standards of education and credentialing in the field.

Some medical assistant programs include a phlebotomy component that prepares you for:

National Phlebotomy Certification (NCPT) offered through the National Center for Competency Testing (NCCT).
Licensure by a California Certified Phlebotomy Technician 1 (CPT1) licensing agency.

Will I need a computer and internet access to take the program?

Yes, all students will need regular access to a computer and high-speed internet. Your computer will need at least a 2GHz processor or faster, 4 GB RAM or more, built-in or external speakers, USB 2.0 port or adaptor, a webcam supported operating system, Windows 7 or higher, or MacOS Sierra 10.12 or higher.

Will I need to pass a drug test?

You should expect that our educational partners will require you to pass a drug test before starting school or sometime during your educational journey, and that all employers will require you to pass a drug test before starting work.

What if I haven’t taken the prerequisite courses?

Futuro Health offers the prerequisite courses you need to ensure you have a strong foundation for allied health careers. Learn more about our Jump Start Courses and English Readiness Courses