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Patient Care Representative Program

Patient Care Representative Program

Patient Care Representatives (PCRs) collaborate with healthcare providers to enhance care quality. The PCR will have the opportunity to coordinate care for diverse patient populations while addressing their physical and psychological needs. Scheduling follow-up appointments, screening/monitoring patients using questionnaires regarding mental health or other conditions, coaching patients as they prepare for screening procedures, and providing reminders for their pre-visit lab tests constitute proactive patient outreach.

PCRs maintain records, statistics, and databases associated with regional and local program objectives and regulatory requirements. Patient Care Representatives, under the direction of and in collaboration with other healthcare professionals, assist patients in identifying and utilizing resources that enhance the quality of care.

Available in:


Length of Study

8 weeks

Career Level

Gateway/Entry Level

Delivery Type



  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
  • Prepare research or technical reports.
  • Distribute materials to employees or patients.
  • Prepare informational or reference materials.
  • Instruct patients in the use of assistive equipment.
  • Teach basic living or other adaptive skills to patients or caregivers.

Career Opportunities

This entry-level role will place you on a path to increase educational pathways in community health worker, social and human services, counseling, and even social work.

Day in the Life

The PCR will coordinate communication among patients, family members, medical personnel, administrative personnel, and regulatory agencies. Interview patients or their representatives to identify care-related issues and provide patient referrals to appropriate healthcare services or resources.

Job Outlook

According to O*Net, the outlook is favorable, with a 10% increase in projected growth.

Disclaimer: Futuro Health reserves the right to change or update program requirements and qualifications at any time.