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The Human Touch Healthcare course provides learners with the essential interpersonal skills to become excellent allied health professionals.

Human Touch Healthcare

Human Touch Healthcare – uniquely available through Futuro Health – develops in learners the essential interpersonal skills to work in healthcare. These competencies are what employers value.

Students engage in adult-friendly interactive coursework to practice competencies that distinguish them for jobs and help them succeed in the workplace.

As students complete each module, students will perform learning assessments and earn digital badges for each competency.

After completing the Human Touch Healthcare program, the learner will be able to:

Empathy & Compassion in Healthcare

  • Understand empathy and its outcomes in healthcare
  • Identify differences between sympathy, empathy, and compassion
  • Understand common barriers to empathy and how to overcome them
  • Learn how to display empathy using reflective listening and empathetic responses

Cultural Competence

  • Understand the importance of cultural competence in healthcare
  • Learn how to increase cultural competence self-awareness
  • Utilize techniques to increase awareness of others 
  • Understand strategies for practicing cultural humility

Effective Communication

  • Understand the role of building rapport and non-verbal communication 
  • Identify elements of two- and three-way communication  
  • Understand elements of effective team communication
  • Manage conflict between co-workers and patients

Emotional Intelligence

  • Learn how to cope with stress and other work-related challenges
  • Understand how to partner with others through relationship management
  • Identify the elements of social and self-awareness
  • Understand the importance of self-regulation

Teamwork & Collaboration

  • Apply effective teamwork practices
  • Learn techniques to effectively adjust and adapt to change
  • Understand principles of accountability and self-leadership
  • Identify and practice different conflict resolution techniques

Ethics & Integrity

  • Demonstrate a personal and professional code of ethics
  • Act with integrity and support active caring
  • Understand HIPAA laws and regulations
  • Display professionalism in a healthcare setting

“This course has been an eye opener for me. The reminders throughout the eight weeks have been amazing. I have learned the importance of having good training to be a good healthcare worker. Personally, this course has impacted me in a way where everything we have learned is going to stay with me forever. The Empathy part was one of my strengths, and it is something I think more people should have. Professionally, I think this course has helped me for upcoming challenges such as how to react when seeing abuse in a home or how to make my clients feel more comfortable. Overall, I think this course should be taught to everyone entering the medical field, and I’m grateful to have taken it.”

Diana O.
Completer, Human Touch Healthcare Coursework

“I want to thank you for all that you have taught us throughout the course. You should know that you are very good at what you do as a teacher. In every module that we touched on brought so much information to the table. Your patience to clearly explain to us what was in front of us, sharing your life experiences in the medical field, and videos you have shared with us. I couldn’t be more thankful. You definitely made this experience a meaningful one. And I want to thank you for that.”

Aneida R.
Completer, Human Touch Healthcare Coursework

“I do believe this course had a positive impact on me as a person returning to work after years of hiatus. It was a great reminder that as an individual, we can make choices to have positive outcomes by being emotionally intelligent towards others and understanding that other people may feel or think different from you in each situation — and that there are tools to help everyone better understand how to proceed with care and strength. I am excited about joining a team and working with people from all backgrounds.”

Frances B.
Completer, Human Touch Healthcare Coursework

“I’m very appreciative of this Jump Course gave me the ability to sharpen my skills and even learn how to think and process negative or positive situations. Professionally and personally, I believe I have changed for the better.  It has allowed me to make an even bigger positive impact not only in a work environment but those around me.”

Marcy R.
Completer, Human Touch Healthcare Coursework

What Learners Say

“This course was very impactful in my personal and professional life. The emotional intelligence module helped me evaluate my thoughts and personal feelings towards my family, friends, and colleagues. I feel more compassionate and confident around others and my thoughts are more positive. I do not take things as personal as I did before this course. I am training my mind to let go of the negative thoughts and to respond with positivity and understanding.”

Tamika H.
Completer, Human Touch Healthcare Coursework

“This program has greatly improved my ability to calmly communicate with my patients. I have a better understanding of my own reactions and feelings, which in turn has helped me understand others. My ability to clearly understand what others are trying to communicate has improved both my personal and professional life. I use many of the techniques taught through this program in my daily life. Thank you for giving me the tools to grow and improve my patient care.”

Cindy S.
Completer, Human Touch Healthcare Coursework

“This has taught me so much about myself and how I need to act in a healthcare environment. This course has provided me with the guidance and skills on how to talk to people and create a safe environment in myself.”

Shayla V.
Completer, Human Touch Healthcare Coursework

“This course has impacted me personally and professionally because I now understand how to communicate better with others and especially patients. I can make sure that I see both point of views from patients to other healthcare professionals. I can show more empathy towards others and make sure that they feel safe. I will continue to use all that I have learned in this course in my everyday life and as a healthcare professional.”

Claire M.
Completer, Human Touch Healthcare Coursework



8-10 weeks

1.5-3 study hours per day
(est. 15-20 hours/week including synchronous session)

Min Quals

Must be enrolled in any Futuro Health training described as a “program.”


Online: self-paced (asynchronous) and instructor-led (synchronous)

Credential Awarded

Digital badges will be awarded for each of the six competencies:

-Emotional Intelligence
-Empathy and Compassion
-Effective Communication
-Cultural Competence
-Ethics and Integrity