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The Human Touch Healthcare course provides learners with the essential interpersonal skills to become excellent allied health professionals.

Human Touch Healthcare

Human Touch Healthcare – uniquely available through Futuro Health – develops in learners the essential interpersonal skills to work in healthcare. These competencies are what employers value.

Students engage in adult-friendly interactive coursework to practice competencies that distinguish them for jobs and help them succeed in the workplace.

As students complete each module, students will perform learning assessments and earn digital badges for each competency.

After completing the Human Touch Healthcare program, the learner will be able to:

Empathy & Compassion in Healthcare

  • Understand empathy and its outcomes in healthcare
  • Identify differences between sympathy, empathy, and compassion
  • Understand common barriers to empathy and how to overcome them
  • Learn how to display empathy using reflective listening and empathetic responses

Cultural Competence

  • Understand the importance of cultural competence in healthcare
  • Learn how to increase cultural competence self-awareness
  • Utilize techniques to increase awareness of others 
  • Understand strategies for practicing cultural humility

Effective Communication

  • Understand the role of building rapport and non-verbal communication 
  • Identify element of two- and three-way communication  
  • Understand elements of effective team communication
  • Manage conflict between co-workers and patients

Emotional Intelligence

  • Learn how to cope with stress and other work-related challenges
  • Understand how to partner with others through relationship management
  • Identify the elements of social and self-awareness
  • Understand the importance of self-regulation

Teamwork & Collaboration

  • Apply effective teamwork practices
  • Learn techniques to effectively adjust and adapt to change
  • Understand principles of accountability and self-leadership
  • Identify and practice different conflict resolution techniques

Ethics & Integrity

  • Demonstrate a personal and professional code of ethics
  • Act with integrity and support active caring
  • Understand HIPAA laws and regulations
  • Display professionalism in a healthcare setting

What Learners Say

“I want to thank you for all that you have taught us throughout the course. You should know that you are very good at what you do as a teacher. In every module that we touched on brought so much information to the table. Your patience to clearly explain to us what was in front of us, sharing your life experiences in the medical field, and videos you have shared with us. I couldn’t be more thankful. You definitely made this experience a meaningful one. And I want to thank you for that.”

Aneida R.
Completer, Human Touch Healthcare Coursework



8-10 weeks

1.5-3 study hours per day
(est. 15-20 hours/week including synchronous session)

Min Quals

Must be enrolled in the Medical Assistant, Community Health Worker with a Behavioral Health Emphasis, or the Human Touch Healthcare for Health IT program.


Online: self-paced (asynchronous) and instructor-led (synchronous)

Credential Awarded

Digital badges will be awarded for each of the six competencies:

-Emotional Intelligence
-Empathy and Compassion
-Effective Communication
-Cultural Competence
-Ethics and Integrity