States Are Laboratories of Workforce Development Innovation: Jennifer Davis, Senior Policy Advisor on Human Services, Wyoming Governor’s Office

There are many stakeholders in the ongoing effort to combat healthcare workforce shortages but one of the most important is state governments because of their critical role in providing healthcare services. Today on WorkforceRx, we’re going to check in with one of the states that is leading national efforts to find solutions by talking with Jennifer Davis, Senior Policy Advisor on Human Services to Wyoming Governor Mark Gordon. Jen has been instrumental in Wyoming’s robust efforts to increase the healthcare workforce, particularly with regard to the providers of mental and behavioral health services. “We did some mapping of the behavioral health professions that we actually have in Wyoming and in some of those, we only have one or two people who are licensed and so it’s really forced us to have a conversation about what do we want to be, what is working toward that end, and what is not?” Strategies to deal with shortages in mental health and other healthcare fields include clearing barriers in licensing, improving credit transfers from the state’s community colleges to its sole university, and creating clear educational pathways in consultation with industry sectors. There is much to learn in this probing conversation with Futuro Health CEO Van Ton-Quinlivan about recruitment and retention strategies for rural areas, efforts to maintain access by upskilling providers, and national initiatives to develop and share best practices.

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John Colborn, Executive Director of Apprenticeships for America: Raising the Visibility of Apprenticeships

“Anyone who feels like they want to go to college should be able to go, but having just one choice for every young person entering the labor market seems like a mistake,” says John Colborn, executive director of Apprenticeships for America. Opening a second pathway of apprenticeship would not only serve those for whom college is not a viable option, Colborn argues, but it would also help employers who need workers with hard skills that are often not acquired through degree programs. Colborn is particularly excited about an emerging third path that blends apprenticeships and degree programs that’s being used to grow the ranks of nurses, engineers and teachers. “What schools are doing is putting paraprofessionals already working in the school into a teaching role and at the same time enabling them to get the four-year credential that’s necessary to become a full -fledged teacher.” While Colborn hopes this “flex” of the apprenticeship model will boost the country’s low utilization of apprenticeships compared to other industrialized nations, significant growth won’t occur until there is much more federal funding, and different models of funding, than currently exist. Join Futuro Health CEO Van Ton-Quinlivan on this episode of WorkforceRx for an exploration of what those models can be, and the role that states and other actors can play to boost the visibility of a proven option for supplying the workforce the US economy needs.

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Stephen Handel, ECMC Foundation: Redesigning Higher Ed for A Changing Student Body

Boosting completion rates at higher education institutions in the US has been a hot topic for years, with particular concern given to the relatively low 43% rate for community colleges. We’re going to take a look at solutions to that problem today with Dr. Steve Handel, director of strategy for Post -Secondary Education Transformation at ECMC Foundation. “Part of the work we would like to do is figure out ways to improve that completion rate, particularly for students who we might not predict initially would have the wherewithal to complete a degree. How do we change the structures that were built for a different set of constituencies in a different age,” Handel tells Futuro Health CEO Van Ton-Quinlivan. Key steps include addressing obstacles for working adults and adult students with children and improving the transfer process between community colleges and a four-year institutions. A bigger lift might be changing financial incentives so that colleges focus more on completion than the number of students admitted. “Colleges and universities, like all organizations, are going to pivot to the ways that sustain their institutions,” he says. Tune in for an informative scan of other ideas including expanded use of online education, integrating work experiences into degree programs, addressing the high cost of education, and doing a better job of communicating just how essential post-secondary learning is to social and economic mobility.

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Jennifer Lundblad, President and CEO of Stratis Health: Co-Designing Healthcare Quality Improvement

Because Medicare is the largest payer for healthcare services in the U.S., there are continuous efforts throughout the country to control costs and improve quality in the program. We’re going to focus on one of those efforts today, and take a look at what’s involved in improving healthcare quality in general, with Jennifer Lundblad, president and CEO of Stratis Health, a Minnesota nonprofit that works with clinicians, organizations, and communities towards that end. “We, and our peers who do this work across the country, are sort of the boots on the ground quality improvers. We’re trusted because we’re local, we’ve had long -standing relationships, and we’re really valued for the change agent expertise we bring.” Creating peer-to-peer learning and action networks and offering various forms of technical assistance serve the goal of building the capacity of organizations to do ongoing quality improvement work on their own. In terms of what would strengthen the field, Lundblad believes greater use of implementation science could help spread best practices, and co-design could make quality programs more relevant and effective. “Co-design brings to the fore the voices and experiences of those who are traditionally not part of a quality improvement process. It’s an emerging approach that will allow us to design things in the right way from the start.” Join Futuro Health CEO Van Ton-Quinlivan for an encouraging exploration of the often invisible but critically important work of quality improvement in healthcare.

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Stephanie Mercado, CEO of the National Association for Healthcare Quality: Meet the Hidden Teams Driving Quality of Care

You might think improving healthcare quality is largely in the hands of the clinicians providing the care, but much of this challenging work is actually done behind the scenes by professionals who focus on quality indicators. On this episode of WorkforceRx, we get an inside look at this critically important workforce from Stephanie Mercado, CEO and Executive Director of the National Association for Healthcare Quality (NAHQ). Since assuming the role eight years ago, she has focused on standardizing competencies for the profession and increasing awareness of its value. “Healthcare needs problem solvers and that’s what people who work in quality do. They understand systems, processes, and structure, they have the toolkit for quality, and they have that spirit of improvement.” That’s particularly important right now, Mercado says, because key quality metrics have slipped during the pandemic. Check out this revealing conversation with Futuro Health CEO Van Ton-Quinlivan to learn about the certifications NAHQ offers, the qualities that help people succeed in this overlooked but promising career track, and what the future holds for quality professionals as healthcare challenges mount.

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