Dr. Imelda Dacones, President of Washington Optum Care: The 3 “Rs” of Improving the Patient and Provider Experience in Healthcare

What do all of the changes in healthcare wrought by the pandemic mean for the future healthcare workforce? On today’s episode of WorkforceRx, Futuro Health CEO Van Ton-Quinlivan draws out thoughtful answers from someone with a broad and deep view of the healthcare system. Dr. Imelda Dacones has been confronted with all of these changes — many of which were brewing before the pandemic — over decades as a physician and senior leader at large healthcare organizations in Oregon and Washington. She’s also a nationally recognized leader in healthcare delivery innovation, addressing social determinants of health, and the health impacts of climate change, among other issues. Her prescription for change? Reimagine the healthcare team, reengineer the patient visit, and reinvigorate providers. “We need to reinvent care altogether for the patients we serve but also for ourselves as providers, because there just are not going to be enough nurses, doctors and medical assistants coming into the future.” Don’t miss this comprehensive look at the challenges and opportunities in healthcare from integrating with community organizations to leveraging home care to keeping up with shifting skillsets. Find out, too, about the Quadruple Aim and how the healthcare industry can work to reduce its waste footprint in light of climate change.

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