Samantha C. is a results-driven Senior Operations Director with extensive experience in building and leading high-performing teams. With over a decade of experience in people management and account management, she has a proven ability to design and execute large-scale initiatives that drive organizational success.

One of Samantha’s most notable accomplishments is the successful development and implementation of the organization’s coaching and advising team, built entirely from the ground up. She created a comprehensive framework for student support, goal-setting, and outcomes-based advising, laying the foundation for a highly effective student success model. This model led to over 150,000 individual student interactions in 2025 alone, significantly enhancing student engagement and achievement. She also implemented a robust case management model, introduced individualized student success plans, and established performance metrics that resulted in measurable improvements in student outcomes.

Samantha excels in managing program operations, fostering strategic relationships with educational providers, and driving process improvements to ensure operational efficiency. She is highly skilled in utilizing CRM tools to streamline and enhance service delivery. Her focus on mentoring emerging leaders has been instrumental in cultivating a culture of growth and continuous development within her teams.

A strong advocate for personal development, Samantha is committed to advancing team capabilities through tailored onboarding and training programs. With a leadership style rooted in collaboration, adaptability, and innovation, she thrives in dynamic environments and is dedicated to achieving measurable outcomes that align with organizational goals.