The Human Touch HealthcareTM course provides learners with the essential interpersonal skills to become excellent allied health professionals.
Human Touch Healthcare
Our Unique Training
All Scholars engage in this adult-friendly interactive coursework, developing interpersonal competencies that employers value to transform patient care.
Healthcare professionals serve as instructors and bring their lived experience to this unique training.
As students progress through the course, they will complete learning assessments to demonstrate their mastery of key competencies. Upon successful completion of the entire course, students will earn a digital badge and a certificate.
After completing the Human Touch Healthcare program, the learner will be able to:
Empathy & Compassion in Healthcare
- Employ empathy principles to understand others’ perspectives and interpret emotional experiences in patient and peer interactions.
- Apply strategies that enhance empathetic communication, promote human connection, and support trust-building.
- Implement strategies to create respectful, culturally responsive spaces where individuals feel heard, understood, and empowered to express themselves.
- Differentiate between judgment and assessment, enabling ethical and empathetic responses in professional situations.
Cultural Competence
- Apply appropriate communication strategies that consider cultural context and patient needs to foster respectful, inclusive, and effective interactions.
- Assess your own cultural competence and reflect on how your background, community, and implicit biases influence your professional interactions.
- Evaluate complex healthcare situations to recommend culturally sensitive and equitable responses that support patient-centered care and reduce disparities.
Effective Communication
- Respond to verbal and nonverbal cues in healthcare interactions to accurately interpret emotions, intentions, and needs.
- Justify communication strategies that align with the situation, audience, and healthcare goals to ensure clarity, compassion, and professionalism.
- Assess how communication breakdowns affect patient satisfaction, trust, safety, and care quality.
- Reflect on personal communication experiences to identify strengths and opportunities for continued development in professional healthcare practice.
Emotional Intelligence
- Evaluate your current emotional responses, thoughts, and behaviors to identify personal stress triggers and patterns in professional settings.
- Examine your own emotional reactions and those of others in response to common workplace challenges.
- Apply effective techniques to manage stress and navigate conflict in challenging professional academic situations.
- Use reflection and peer feedback to increase emotional awareness and develop emotionally intelligent responses to workplace challenges.
Teamwork & Collaboration
- Discuss collaboration techniques that support improved team performance.
- Evaluate personal and peer contributions to team efforts to enhance future collaboration and professional growth.
- Explain how evolving cultural awareness influences your ability to collaborate effectively with team members from diverse backgrounds in healthcare environments.
- Assess real-world cases of teamwork and communication breakdowns to propose strategies for improving patient safety, clarifying roles, and strengthening care coordination.
Ethics & Integrity
- Respond to unethical or discriminatory behavior in healthcare environments using principles of professionalism and cultural competence.
- Describe the importance of professional integrity and ethical decision-making in interactions with patients, clients, and coworkers across diverse healthcare settings.
- Evaluate real-world healthcare case studies to identify ethical challenges and propose appropriate responses based on established ethical standards.
- Apply strategies to promote respectful communication and inclusivity within diverse healthcare teams.
What Learners Say
“This program has greatly improved my ability to calmly communicate with my patients. I have a better understanding of my own reactions and feelings, which in turn has helped me understand others. My ability to clearly understand what others are trying to communicate has improved both my personal and professional life. I use many of the techniques taught through this program in my daily life. Thank you for giving me the tools to grow and improve my patient care.”
Tamika H.
Completer, Human Touch Healthcare Coursework
“This program has greatly improved my ability to calmly communicate with my patients. I have a better understanding of my own reactions and feelings, which in turn has helped me understand others. My ability to clearly understand what others are trying to communicate has improved both my personal and professional life. I use many of the techniques taught through this program in my daily life. Thank you for giving me the tools to grow and improve my patient care.”
Cindy S.
Completer, Human Touch Healthcare Coursework
“This has taught me so much about myself and how I need to act in a healthcare environment. This course has provided me with the guidance and skills on how to talk to people and create a safe environment in myself.”
Shayla V.
Completer, Human Touch Healthcare Coursework
“This course has impacted me personally and professionally because I now understand how to communicate better with others and especially patients. I can make sure that I see both point of views from patients to other healthcare professionals. I can show more empathy towards others and make sure that they feel safe. I will continue to use all that I have learned in this course in my everyday life and as a healthcare professional.”
Claire M.
Completer, Human Touch Healthcare Coursework
“This course has been an eye opener for me. The reminders throughout the eight weeks have been amazing. I have learned the importance of having good training to be a good healthcare worker. Personally, this course has impacted me in a way where everything we have learned is going to stay with me forever. The Empathy part was one of my strengths, and it is something I think more people should have. Professionally, I think this course has helped me for upcoming challenges such as how to react when seeing abuse in a home or how to make my clients feel more comfortable. Overall, I think this course should be taught to everyone entering the medical field, and I’m grateful to have taken it.”
Diana O.
Completer, Human Touch Healthcare Coursework
“I want to thank you for all that you have taught us throughout the course. You should know that you are very good at what you do as a teacher. In every module that we touched on brought so much information to the table. Your patience to clearly explain to us what was in front of us, sharing your life experiences in the medical field, and videos you have shared with us. I couldn’t be more thankful. You definitely made this experience a meaningful one. And I want to thank you for that.”
Aneida R.
Completer, Human Touch Healthcare Coursework
“I do believe this course had a positive impact on me as a person returning to work after years of hiatus. It was a great reminder that as an individual, we can make choices to have positive outcomes by being emotionally intelligent towards others and understanding that other people may feel or think different from you in each situation — and that there are tools to help everyone better understand how to proceed with care and strength. I am excited about joining a team and working with people from all backgrounds.”
Frances B.
Completer, Human Touch Healthcare Coursework
“I’m very appreciative of this Jump Course gave me the ability to sharpen my skills and even learn how to think and process negative or positive situations. Professionally and personally, I believe I have changed for the better. It has allowed me to make an even bigger positive impact not only in a work environment but those around me.”
Marcy R.
Completer, Human Touch Healthcare Coursework
FAST FACTS
Length
8-10 weeks
1.5-3 study hours per day
(est. 15-20 hours/week including synchronous session)
Min Quals
Must be enrolled in any Futuro Health training described as a “program.”
Modality
Instructor-led (synchronous) discussions and self-paced content (asynchronous) delivered online.
Credential Awarded
Learners who successfully complete the course will earn a digital course badge and a certificate of completion, recognizing their mastery of the essential Human Touch Healthcare competencies.