Human Touch Healthcare – uniquely available through Futuro Health – develops in learners the essential interpersonal skills to work in healthcare. These competencies are what employers value.
Students engage in adult-friendly interactive coursework to practice competencies that distinguish them for jobs and help them succeed in the workplace.
As students complete each module, students will perform learning assessments and earn digital badges for each competency.
Empathy & Compassion in Healthcare
- Understand empathy and its outcomes in healthcare
- Identify differences between sympathy, empathy, and compassion
- Understand common barriers to empathy and how to overcome them
- Learn how to display empathy using reflective listening and empathetic responses
Cultural Competence
- Understand the importance of cultural competence in healthcare
- Learn how to increase cultural competence self-awareness
- Utilize techniques to increase awareness of others
- Understand strategies for practicing cultural humility
Effective Communication
- Understand the role of building rapport and non-verbal communication
- Identify elements of two- and three-way communication
- Understand elements of effective team communication
- Manage conflict between co-workers and patients
Emotional Intelligence
- Learn how to cope with stress and other work-related challenges
- Understand how to partner with others through relationship management
- Identify the elements of social and self-awareness
- Understand the importance of self-regulation
Teamwork & Collaboration
- Apply effective teamwork practices
- Learn techniques to effectively adjust and adapt to change
- Understand principles of accountability and self-leadership
- Identify and practice different conflict resolution techniques
Ethics & Integrity
- Demonstrate a personal and professional code of ethics
- Act with integrity and support active caring
- Understand HIPAA laws and regulations
- Display professionalism in a healthcare setting
What Learners Say
FAST FACTS
Length
8-10 weeks
1.5-3 study hours per day
(est. 15-20 hours/week including synchronous session)
Min Quals
Must be enrolled in any Futuro Health training described as a “program.”
Modality
Online: self-paced (asynchronous) and instructor-led (synchronous)
Credential Awarded
Digital badges will be awarded for each of the six competencies:
-Emotional Intelligence
-Empathy and Compassion
-Effective Communication
-Cultural Competence
-Teamwork
-Ethics and Integrity